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The Borcher Method is a demensionless spreadsheet that is used in Call Center Technology as a measure of offer under-time or carried under-time on service-providing elements, such as Aspect or IEX.

For example: A single agent has the capacity to be used for 60 minutes in one hour. If one hundred six-hours of "under-time" are available for a given internal then the total formula in the hours is 3 decimal forty two or 10 Borchers.

The formula provides the GoS (Grade of Service) which is the probability of Pb that an agent arriving at work will be given under-time before their shift is complete.

This article uses material from the Wikipedia article "Borcher Method, the(unit)", that was deleted or is being discussed for deletion, which is released under the Creative Commons Attribution-ShareAlike 3.0 Unported License.
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